Using Trezela

Last updated September 28, 2026. These terms govern your use of the Trezela website and marketplace.

Our marketplace

Trezela provides a marketplace where independent sellers can offer items and buyers can discover and purchase them. Sellers are responsible for their listings, item condition, pricing, availability, delivery, and fulfillment. Trezela is not the seller of items listed by independent sellers unless a listing says otherwise.

Accounts and acceptable use

Provide accurate information, keep your account secure, and use Trezela lawfully. Do not list prohibited, counterfeit, stolen, unsafe, or misleading items; interfere with the platform; or use another person’s account without permission.

Listings and purchases

Listings should accurately describe the item and its condition. A buyer’s order is subject to item availability and payment authorization. Prices, shipping, and applicable charges are presented during checkout. Buyers and sellers must communicate honestly and fulfill their obligations promptly.

Fees and payment processing

There is no listing fee, no subscription fee, and no required promotion fee. Trezela charges sellers a marketplace fee of 5% of the item subtotal only. Shipping charges and applicable taxes are excluded from that percentage. Buyers pay no Trezela marketplace fee (0%). Trezela does not absorb Stripe payment-processing costs: those charges are passed through to the seller at the actual rate charged by our payment provider, unless a future, documented policy explicitly states otherwise. The applicable rates are shown or described before payment is completed.

Seller proceeds and payout timing

Seller proceeds are not released merely because a seller marks an order as shipped. Trezela requires successful payment, a payout-capable connected account, and valid carrier delivery confirmation. New or higher-risk sellers generally become eligible for payout 7 calendar days after confirmed delivery. Established, low-risk sellers generally become eligible 72 hours after confirmed delivery. Buyer acceptance may allow earlier release only after delivery is confirmed. We may continue to hold or review proceeds for an open dispute, refund, chargeback, missing or anomalous tracking, suspected counterfeit or prohibited goods, suspicious activity, unusual sales velocity, or manual review. Orders at or above $500 and sellers with rolling daily volume at or above $2,000 may be reviewed before payout.

Returns, refunds, and disputes

Buyers should contact Trezela within 7 calendar days after delivery for an item that was not received, is materially different from its listing, is counterfeit, arrived significantly damaged, or is the wrong item. We may ask for photographs, packaging, tracking details, and other evidence, and we may require a tracked return before issuing a refund. Buyer remorse, change of mind, accurately disclosed condition, preference, fit, post-delivery damage, and late claims are generally not covered unless the seller voluntarily offers a return or applicable law requires otherwise. Return-shipping insurance is not offered under this policy. We may place a hold on seller proceeds while a claim is reviewed, issue an appropriate refund, reverse or offset seller proceeds, and take action against accounts that submit or cause fraudulent claims.

Policy versions

These policies are versioned so changes do not rewrite historical orders. Current versions: platform fee platform-fee-v2; seller fee seller-fee-v1; seller proceeds seller-proceeds-live-v1; buyer refunds buyer-refund-v1.

Platform rules

We may remove listings, pause accounts, cancel transactions where permitted, or change platform features when reasonably necessary to protect users, comply with law, or keep the service operating safely.

Disclaimers and limits

Trezela provides the marketplace on an “as available” basis to the extent permitted by law. We do not guarantee the quality, legality, safety, or availability of items sold by independent sellers. Nothing in these terms limits rights that cannot be limited under applicable law.

Contact and changes

Questions about these terms can be sent to support@trezela.com. We may update these terms by posting a revised version here with a new effective date.